Shipping policy

Shipping Policy

Last updated: May 2026

Thank you for shopping with Navvikh. We are committed to delivering your orders safely and efficiently. Please read our Shipping Policy carefully before placing an order.

1. Order Processing Time

Orders are typically processed within 1–3 business days after successful payment confirmation.

Processing times may vary during:

  • High order volumes
  • Promotional periods
  • Public holidays
  • Unexpected operational delays

2. Shipping Time

Estimated delivery timelines:

  • Metro Cities: 3–7 business days
  • Other Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on:

  • Courier availability
  • Weather conditions
  • Remote locations
  • Logistics delays

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

We may offer:

  • Free shipping on selected products/orders
  • Promotional shipping offers from time to time

4. Order Tracking

Once your order is shipped, tracking details will be shared through:

  • Email
  • SMS
  • WhatsApp (if applicable)

Customers are responsible for providing accurate contact and delivery information.

5. Delivery Issues

If your order is:

  • Delayed
  • Lost in transit
  • Marked delivered but not received

please contact our support team within 48 hours of the delivery update.

We will coordinate with the shipping partner to investigate the issue.

6. Incorrect Address

Customers are responsible for entering the correct shipping address.

We are not responsible for:

  • Failed deliveries due to incorrect information
  • Delays caused by address issues
  • Additional shipping charges arising from re-delivery attempts

7. Failed Delivery Attempts

Our courier partners may attempt delivery multiple times.

If delivery fails repeatedly due to customer unavailability or refusal to accept the order:

  • The order may be cancelled
  • Additional shipping charges may apply for reshipment

8. Damaged Packages

If the package appears damaged at the time of delivery:

  • Please record an unboxing video immediately
  • Contact us within 48 hours with proof

Claims without sufficient proof may not be eligible for replacement or refund.

9. Cash on Delivery (COD)

Cash on Delivery may be available for selected locations and products.

We reserve the right to:

  • Restrict COD availability
  • Require prepaid payment for suspicious or high-risk orders

10. International Shipping

Currently, international shipping availability may vary depending on the destination country and product category.

Additional customs duties, taxes, or import charges (if applicable) are the responsibility of the customer.

11. Contact Us

For shipping-related questions or support, customers may contact us through the official support channels provided on our website.